Is it complete?
Check the result shown in the payment flow first
The transaction result is displayed when payment is completed. Review the status and confirm the organisation, scholarship programme or project and amount.
- Check whether the status is successful, failed or pending.
- Compare the amount with the selected organisation, scholarship or project.
- Keep any transaction or record number shown.
- Do not repeat the donation before confirming completion.
Payment record
Which information can verify your donation?
Limited transaction details may be retained to verify the donation and review a support request when necessary.
- Amount and transaction date
- Transaction or record number
- Payment status
- Related organisation, scholarship or project
- Bank receipt, account statement or card activity
- Any transaction-result email
Do not assume your account separately lists previous donations or offers a downloadable receipt. Keep the on-screen result, bank record, transaction number and any email.
For donations by bank transfer, EFT, FAST or credit card, the bank receipt or account statement serves as the donation document. See Donation Receipts and Tax Advantage.
Notification
Check your email address and transaction details
Donation notifications may be sent using the contact details in your membership. Make sure your email address is current.
- Check spam, junk and promotions folders.
- Note the donation page together with the transaction details.
- Do not share the result screen or receipt with unauthorised people.
- Never send card, bank, password or verification-code information by email or message.
Check your bank activity and payment result. If the issue continues, see Email and SMS Notification Issues or email info@bursverenler.org.
Issues and repeated payments
Check existing records before repeating payment
I cannot see the result. Should I donate again?
No. Check bank or card activity, any receipt and transaction number first. Repeating the payment may create a duplicate donation.
What should I share when requesting support?
Share the amount, date, supported organisation/project, transaction number where available and the issue. Never send a full card number, CVV, bank password or SMS code.
What if the donation was incorrect or duplicated?
Keep the records and submit the notice described in the relevant guide. Completed donations cannot be cancelled or partially refunded because they are transferred to scholarship recipients or the announced campaign activity. A notice does not create an automatic refund commitment.
Next step
Review the transfer process
After the payment record is complete, transfer proceeds according to the donation type and page conditions. A 4% deduction is applied to donations made to organisations for banking and transaction processes; the entire remaining amount is transferred to the relevant organisation.