Quick check
First make sure you are using the correct login page
Individual users and institution administrators use different login areas. Scholarship seekers, donors and other individuals use Member Login; authorised users of scholarship providers use the Institution Management Panel.
- Use the email address entered when creating your account.
- Remove spaces before or after the email address.
- Check uppercase and lowercase letters and whether Caps Lock is on.
- If your browser inserts an old password, clear the field and type it again.
If your email address or phone number is registered, do not open a second account to resolve the issue. Follow the password-reset steps first.
Login issues
Continue according to the issue you encounter
I see “Incorrect email address or password”
Make sure the email matches your account, re-enter the password and check Caps Lock. Reset your password if the issue continues.
I do not remember my password
Open Forgot Password and enter the registered email address. Complete the process with the code sent to your phone and your new password.
I did not verify my account or finish registration
Review Membership and Account Verification. Do not create another account with the same email or phone number.
The page does not open or shows a system error
Check your connection and refresh once. If it continues, use an up-to-date browser or another device. Follow the technical support guide and include the error and device information.
Step by step
How do I reset my password?
- Open Forgot Password. Use the link on Member Login or open the reset page directly.
- Enter your registered email. Check for typing errors and select “Continue”.
- Enter the code sent to your phone. If you requested more than one, use only the latest code.
- Create a strong new password. Choose one that is difficult to guess and not used elsewhere.
- Sign in with the new password. Clear any old password automatically inserted by the browser.
Code and notification issues
If the password-reset code does not arrive
- Make sure the email entered is registered to your account.
- Check that your phone receives SMS messages and that messages are not blocked.
- Wait briefly and avoid repeated code requests.
- If you request another code, use only the most recent one.
Email info@bursverenler.org with your registered email, the last four digits of your phone number and the on-screen error. Never share your password or code. See Email and SMS Notification Issues for other notification problems.
Security
Protect your login and password details
- Never share your password, SMS code or password-reset information.
- Enter login details only on pages under the bursverenler.org domain.
- Do not save passwords on shared devices and log out when finished.
- Do not reuse a password from another service.
The bursverenler.org team, scholarship providers and donors will not ask you to share your password or verification code.