Help Centre

Keep your profile current and recognisable

Learn where to update your user information, profile photo and password, and which steps individual users and institution administrators should follow.

Profile informationProfile photoPassword change

Important distinction

Your profile and scholarship application form are different areas

This page explains your account profile. Your user information, profile photo and account password are managed from the profile area. The scholarship application form containing education, family, income, scholarship and document information is managed separately.

If you want to edit your application form

For form information used by scholarship programmes you applied to through bursverenler.org, review the Updating Your Scholarship Application Form guide. Do not assume that editing your profile automatically changes separate fields in your application form.

Individual users

How do I update my profile information?

  1. Sign in to your account

    Open the Member Login page with the email address and password you used when registering.

  2. Open your name in the upper-right corner

    After signing in, tap or click your name in the upper-right area of the page. On a phone, this option may appear inside the account or user menu.

  3. Open the user information or profile area

    Review the information shown in your profile that the system allows you to edit. Update any information that is no longer current.

  4. Add or change your profile photo

    Use the upload or change option in the photo area to select a current photo. When the upload is complete, check that the preview appears correctly.

  5. Save your changes

    Review the information you edited and use the save button. Before leaving, confirm the success message or check that the updated information is displayed.

Choosing a photo

Why is a profile photo important?

The profile photos of individual users and institution administrators may be visible to each other in messages sent through the platform. A current and recognisable photo makes it easier to understand who sent a message.

  • Use a current photo in which your face is clear and easy to recognise.
  • Make sure that only you appear in the photo and that the image is sharp.
  • Avoid covering the image with unnecessary text, frames or heavy filters.
  • After uploading, check that the photo is not rotated incorrectly or cropped inappropriately.
If the photo does not upload

Check your internet connection and try again with a smaller image in a commonly used format. If the issue continues, request support and include your device and the error message displayed.

Account security

How do I change my password after signing in?

  1. Open your name in the upper-right corner

    Tap or click your name in the upper-right area to open the user menu.

  2. Open the change password option

    Complete the current password, new password and password confirmation fields displayed on screen.

  3. Choose a strong and unique password

    Choose a password that is difficult to guess and that you do not use for other accounts. After saving the change, use your new password the next time you sign in.

If you do not remember your current password

Use the Forgot Password page instead of changing it in your profile. You can create a new password with the code sent to your phone. For detailed guidance, review Login and Password Issues.

Institution administrators

How do I edit my profile in the Institution Management Panel?

  1. Sign in to the Institution Management Panel

    Open the Institution Management Panel with the administrator account assigned to you on behalf of your institution.

  2. Open the user or profile area from the left menu

    Open the user information, profile or password option and edit information belonging to your own administrator account.

  3. Update your photo or password

    Make the required change and save it. Use your own current photo so applicants can identify the institution administrator who sent a message.

Personal administrator profile

Photo and password changes in this area are made in the profile of the authorised user who is signed in, not on the institution’s general page.

Troubleshooting

If your changes are not saved

I selected save, but my information did not change

Check whether any required fields contain missing or invalid information. Complete the warnings shown on the page, save once more and refresh the page to verify the result.

I cannot edit some profile fields

Some fields affecting identity or account verification may not be editable by users. Do not create another account. Request support through Contact Us and identify the field that needs to be changed.

I want to change my application form, not my profile

Education, family, income, scholarship and document information is updated from the scholarship application form, not the profile page. Use the Updating Your Scholarship Application Form guide.